In recent years the socio-political environment of radioactive waste management (RWM) has been changing in a significant way. Stakeholder dialogue has become a leading principle. How have RWM organisations adapted to this societal transition? How do they balance the requirement of openness and the increasing concerns over the security of facilities? Are there organisations that have successfully changed from a technical- to a customer-focused culture? What resistance was met? Which tools and instruments helped organisations evolve?
This report documents the changes observed by RWM managers and sets those changes in an organisational sciences framework. All those who are intent on learning about the changes that have taken place in the field of radioactive waste management, or whose own organisations in any sector must adapt to societal demand, will be interested by the experience and insight reported here.